VAYA Electric Scooters & Electric Motorbikes Shipping Policy

Thank you for visiting the VAYA Electric Scooters & Electric Motorbikes website. Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy
Shipment processing time

 

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

Shipping charge for all orders is $15

 

Delivery delays can occasionally occur.

 

Shipment to P.O. boxes or APO/FPO addresses

 

VAYA Electric Scooters & Electric Motorbikes ships to residential and commercial addresses within Australia. For international shipments, please specify your entire address including Postcode / ZIP code.

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

 

VAYA Electric Scooters & Electric Motorbikes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

VAYA Electric Scooters & Electric Motorbikes is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy
If you are based outside of Australia and would like to have one of our products shipped to you, please contact us via email at info.au@star8.green so we can provide a custom shipping arrangement.

 

Returns Policy

 

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.